Blyskiem.pl – On-Demand Cleaning Service Platform
About
Blyskiem.pl is a digital-first business offering on-demand cleaning services for apartments, offices, and commercial spaces. The platform allows customers to book a cleaning service quickly and seamlessly through an intuitive web application, inspired by the simplicity of models like Uber — but adapted to the cleaning industry.
Unlike marketplace platforms, Blyskiem.pl relies on its own internal cleaning teams, ensuring consistent service quality, standard procedures, and a trustworthy customer experience.
The entire business model, service logic, and operational processes were built around the platform.
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Challenge
Blyskiem.pl was created from scratch.
There was no existing company, no operational structure, and no digital ecosystem. The core challenge was to transform a business idea into a fully functional, scalable product that could serve as the foundation for a new service-based company.
Key challenges included:
- defining how the business should function,
- creating a booking journey that feels effortless to customers,
- designing transparent pricing rules and service configurations,
- building the logic for assigning internal staff to tasks,
- planning operational processes for a company that didn’t yet exist,
- ensuring the platform could support business growth and scalability.
The platform was not meant to optimize an existing process — it was the process.
It became the backbone of the newly created company.
My Role as Product Creator (Product Owner & UX/UI Lead)
As the person responsible for the entire product creation journey, I shaped Blyskiem.pl from the initial business concept to a fully designed and ready-to-build digital platform.
I did not write code — but I defined every element that developers needed to implement.
Product Ownership & Business Design
- Creating the business concept and digital service model.
- Defining processes for booking, scheduling, pricing, and service delivery.
- Designing the complete product roadmap and functional scope.
- Building the product backlog with detailed requirements and acceptance criteria.
- Aligning stakeholders around the product vision and business goals.
UX Strategy
- Designing the full customer journey and booking flow.
- Conducting competitive reviews and translating insights into UX decisions.
- Ensuring maximum ease of use and minimal cognitive load for customers.
- Defining edge cases, rules, and behavior for complex scenarios (e.g., availability, durations, add-ons).
UI & Design
- Creating responsive UI layouts and component structures.
- Designing consistent visual elements, icons, and a clean interface style.
- Building interactive prototypes to validate the experience.
- Preparing guidelines used by developers and marketing teams.
Operational Processes
Since the company did not exist before, I also designed the operational mechanics:
- employee scheduling logic,
- team assignment rules,
- service catalog and pricing structure,
- order lifecycle and communication flow,
- internal dashboards and management tools.
The platform was built to translate business rules into a digital product — and to enable the business to operate from day one.
Outcomes
Blyskiem.pl became the foundation upon which the entire company was built:
- A fully digital booking experience enabled the business to launch without manual processes.
- Clear service structure and transparent pricing increased customer trust from the start.
- Automated scheduling and assignment logic allowed the company to scale with internal teams.
- Operational dashboards and reporting created visibility into performance and planning.
- A strong brand presence positioned Blyskiem.pl as a modern, technology-driven cleaning service.
- An end-to-end digital business model gave the company a competitive advantage from the moment it launched.
The platform allowed the business to operate efficiently from day one — without the need for traditional administrative overhead.
Reflection
Blyskiem.pl was not just a product project — it was the creation of an entire business ecosystem.
Acting as Product Owner and UX/UI Lead allowed me to combine strategic thinking, service design, and user experience in a single end-to-end process.
The most significant challenge was building both the digital platform and the operational processes simultaneously, ensuring that everything worked together as a coherent system. This experience strengthened my ability to turn abstract ideas into structured, scalable digital products — and to build solutions that serve as the backbone of a new business.
It remains one of the best examples of my capability to own a product from concept to launch and shape both user experience and operational logic.
